Our Quality Policy
We pursue excellence in everything we do.
ObjectOrb is an ISO 9001:2000 certified company. At ObjectOrb, we are committed to quality in everything we do. To ensure this, we have established a comprehensive Quality Management System (QMS) to ensure that quality processes are fully integrated with all activities of the organization such as software development, testing, project management, customer support, Human resources, and administration.
A Software Quality Assurance (SQA) engineer is assigned to each project. The SQA engineer works closely with the project teams to ensure compliance to processes and implementation of best practices. The SQA engineer also carries out process reviews and audits and along with the SEPG is responsible for continuous process improvement to ensure that processes are flexible and that they accommodate the changing needs of the organization.
At the end of each iteration or phase of a project, process and product metrics are collected. The metrics are analyzed for process and product performance. Root cause analysis is conducted for variances and the lessons learnt are ploughed back into the processes for continuous improvement.
At ObjectOrb, we believe that customer satisfaction is the ultimate validation of quality. Keeping this in mind we carry out customer satisfaction surveys every six months. Such regular and formal feedback from the customers helps us in continuous improvement with a focus to improve customer satisfaction.